Complaints Policy

We are committed to providing a high-quality service to all our clients.

We would appreciate if you contact us to share any issues you encounter with our service. This will help us to improve our standards, we take all complaints seriously and do our best to resolve to your satisfaction.

Please raise any concerns with the advisor dealing with your matter who will look to resolve any issues with you. In the event that they are unable to resolve matters to your satisfaction, you should contact the Managing Director with details of what remains unresolved, so we may consider this as a formal complaint under our Complaints Policy.

Please contact either by email to complaints@weassistservice.com or by post to:

Complaints

WeAssist Support Service

Bengrove Wood Lodge

Shepton Mallet

Somerset

BA4 6RX